92r Privacy Policy — Your Data, Protected

1Introduction

This Privacy Policy explains how 92r ("we", "us", "the platform") collects, uses, stores and protects the personal information of players ("you", "the user") who register and interact with the 92r online gaming platform at 92r.wine.

We understand that Pakistani players value their privacy. When you sign up to 92r, deposit PKR via JazzCash or Easypaisa, place a bet on a PSL match or spin a slot game, data is generated. This policy tells you exactly what happens to that data — in plain, straightforward English that is easy to follow.

By registering an account on 92r and using any part of the platform — including slot games, sports betting, fish games, the VIP programme or the 92r mobile app — you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described here.

2Data We Collect

92r collects personal data across several categories depending on how you interact with the platform:

Account & Identity Data

• Full name, date of birth and gender
• Email address and mobile phone number
• CNIC or other identity document details submitted during verification
• Username and encrypted password
• Profile preferences and account settings

Financial & Transaction Data

• Deposit and withdrawal amounts in PKR
• Payment method identifiers (e.g. JazzCash mobile number, Easypaisa wallet reference, Raast ID, bank account details)
• Transaction timestamps and reference numbers
• Bonus claims and wagering activity records

Activity & Gameplay Data

• Games played, bets placed, results and session duration
• Sports betting selections including cricket, PSL, T20 and football markets
• VIP tier progress and loyalty points accumulated
• Responsible gaming tool settings such as deposit limits and session reminders

Technical & Device Data

• IP address, device type and operating system
• Browser type and version
• App version if using the 92r mobile app
• Login timestamps and session activity logs

3How We Collect Your Data

Your data reaches us through the following channels:

• Direct registration: Information you enter when creating your 92r account.
• Identity verification: Documents or details you submit to complete KYC (Know Your Customer) verification.
• Deposits and withdrawals: Transaction data shared by JazzCash, Easypaisa, Raast, your bank or other payment providers when you initiate a PKR transaction.
• Platform usage: Gameplay data, bet history and session data collected automatically as you use the platform or the 92r app.
• Cookies and tracking: Technical data collected via cookies and similar technologies as described in Section 7.
• Customer support: Any information you provide when contacting our support team via email or live chat.

We do not purchase personal data from third-party data brokers or marketing lists.

4How We Use Your Data

Every piece of data we hold serves a specific purpose. The table below summarises the main uses:

If you have opted in to receive marketing communications, you can withdraw that consent at any time by updating your notification preferences in your account settings or by contacting our support team.

5Payment Data & PKR Transactions

92r supports JazzCash, Easypaisa, Raast, Bank Transfer, debit cards, credit cards and mobile wallets for PKR deposits and withdrawals. When you use any of these methods, a limited amount of payment data is exchanged between 92r and the relevant payment processor to complete the transaction.

Specifically:

• 92r receives a transaction reference, amount in PKR and confirmation status from the payment provider.
• Full card numbers or complete mobile wallet PINs are never stored on 92r servers — these are handled directly by the payment processor under their own security standards.
• JazzCash and Easypaisa transactions are processed via their respective APIs. Only the minimum required data is shared — typically your registered mobile number and transaction amount.
• Bank Transfer details such as account number and bank name are stored only as long as necessary to process and reconcile your transaction.

6Sharing & Disclosure of Your Data

92r does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. Full stop.

We may share your data in the following limited and specific circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, card processors and banking partners receive the minimum data needed to process your PKR transactions.
• Identity verification providers: Third-party KYC service providers may process identity documents on our behalf during account verification.
• Fraud and security services: Specialised fraud detection platforms may receive technical data such as IP addresses and device fingerprints to identify suspicious activity.
• Platform analytics providers: Anonymised, aggregated usage data may be shared with analytics tools to help us improve the 92r platform. This data cannot be used to identify individual players.
• Legal requirements: Where required by applicable law or a valid legal process, we may disclose data to relevant authorities. We will only do so to the extent strictly required.
• Business transfers: In the event of a merger, acquisition or restructuring of the 92r platform, user data may be transferred as part of that process. Affected users will be notified.

All third-party service providers who handle your data are contractually required to process it only for the specific purpose for which it was shared and to maintain appropriate security standards.

7Cookies & Tracking Technologies

92r uses cookies and similar technologies to make the platform work correctly, remember your preferences and understand how players use the site. Here is a summary of the cookie types we use:

• Essential cookies: Required for the platform to function. These handle your login session, keep you authenticated and ensure the site loads correctly. You cannot opt out of these without stopping use of the platform.
• Preference cookies: Remember your settings such as language preferences, display options and last-visited sections of the platform.
• Analytics cookies: Help us understand how players navigate 92r — which game categories are most popular, where players spend time, and which pages may need improvement. This data is anonymised wherever possible.
• Security cookies: Used to detect and prevent fraud, bot activity and unauthorised login attempts.

You can manage cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect some features of the 92r platform, particularly preference-related functions.

8Data Security

92r applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. The key security measures in place include:

• Encryption in transit: All data transmitted between your device and the 92r platform is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive personal data stored on 92r servers is encrypted at the database level.
• Password hashing: Account passwords are never stored in plain text — they are hashed using a strong one-way algorithm.
• Access controls: Internal access to player data is restricted to staff who require it to perform specific job functions. Access is logged and audited.
• Fraud monitoring: Automated systems monitor account activity in real time to detect suspicious patterns and flag them for review.
• Regular security reviews: The platform undergoes periodic security assessments to identify and address vulnerabilities.

Despite our best efforts, no online platform can guarantee absolute security. If you have reason to believe your 92r account has been accessed by an unauthorised party, please contact our support team immediately.

9How Long We Keep Your Data

92r retains personal data for as long as your account is active and for a period afterwards as required by our operational and legal obligations. The general retention periods are as follows:

• Account data: Kept for the duration of your account plus a minimum of 5 years after account closure for anti-fraud and audit purposes.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of 5 years in line with standard financial record-keeping practice.
• Identity verification documents: Retained for the period required to comply with applicable KYC obligations, typically 5 years from the date of verification or account closure.
• Gameplay and activity logs: Retained for up to 2 years to support dispute resolution and platform improvement.
• Support correspondence: Kept for 2 years after the resolution of the relevant query.
• Marketing preferences: If you opt out of marketing communications, we retain a record of that opt-out to ensure we respect your preference going forward.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an individual player.

10Your Rights as a 92r Player

As a user of the 92r platform, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team using the details in Section 13:

11Minors & Under-18 Protection

92r is strictly an adult platform. We do not knowingly collect or process personal data from anyone under the age of 18. During registration, users are required to confirm their date of birth, and identity verification is used to validate age where required.

If we become aware that an account has been created by a person under 18, we will immediately suspend that account, void any gameplay activity and delete the associated personal data as quickly as technically possible. Any funds deposited by a minor will be returned to the originating payment method.

Parents and guardians who believe a minor has registered on 92r should contact our support team immediately so we can take action without delay.

12Updates to This Privacy Policy

92r may update this Privacy Policy from time to time. Changes might reflect updates to the platform's features, payment methods, applicable data practices or other operational needs. When we make significant changes, we will notify registered players via their registered email address and/or through an in-platform notification before the changes take effect.

The updated policy will show the revised effective date at the top of the page. Continuing to use 92r after the effective date of any update means you accept the revised policy. If you disagree with any changes, you should stop using the platform and request account closure before the new policy takes effect.

We encourage you to review this page periodically so you are always aware of how your data is being handled.

13Contact Us About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or the personal data we hold about you, please reach out to our support team. We aim to respond to all data-related enquiries within a reasonable timeframe.

For questions specifically about your account, bonuses or PKR transactions, our support team is also your first point of contact. You can also visit the FAQ page for answers to common questions about the platform.